Digital Member Center Representative
Allegan Credit Union Allegan Credit Union Allegan, MI Allegan, MI Full-time Full-time $18.
25 an hour $18.
25 an hour 2 days ago 2 days ago 2 days ago Job description Allegan Credit Union is searching for a fun, energetic, and outgoing person to join our growing team as a Full-Time Digital Member Center Representative! We are looking for someone who is eager to use their communication skills and outgoing personality to help new and existing credit union members explore new products while providing exceptional phone service to meet their financial needs.
If this sounds like the perfect fit for you, read below for more information on how you can become our next DMCR! What is a Digital Member Center Representative? To put it simply:
they assist members over the phone, from start to finish, with all needs.
Not so simply:
These employees are responsible for taking and making phone calls to members and participating vendors to complete member requests including phone transfers, payments, fraud disputes, card issues, balance inquiries, loan applications, and many other things.
They will also be able to build meaningful relationships with members of our Credit Union and people of our community.
From these relationships, the Digital Member Center Representative will identify individualized needs and help these people gain understanding of how our products and services will help those needs.
Once those needs are identified, the Digital Member Center Representative will be able to help open accounts and process loan applications over the phone.
More experienced DMCRs will become the go-to for business accounts, specialized accounts, mortgages, and any other member needs that can become complex while working in the Digital Member Center.
What experience is needed? We have developed a culture of helping and educating our members, community, and team.
We require our employees to help others and be open to receiving the same kindness in return.
Customer service, Credit Union knowledge, and Digital Member Center experience is preferred.
We value our employees tremendously and take an interest in helping them grow as individuals and as employees.
We accomplish this with monthly coaching sessions and other informal meetings that help address areas of improvement.
We expect our employees to take an interest in themselves and communicate what they need to be successful in their positions.
Employment is a two-way street and we can help best when communication is open and transparency is kept a priority.
What is the schedule? A DMCR will be expected to have availability from approximately 8:
00am to 5:
30pm and will need to work an average of 2-3 Saturday's a month as well as having flexibility in their schedule to cover vacations, call-ins, and other scheduling situations that arise.
Just so we cover all our bases, here is our traditional Job Description for those who love all the details:
Digital Member Center Representative Role:
To assist members and potential members with their telephone requests; explains services, responds to problems, and directs phone calls to the appropriate area.
Essential Functions &
Responsibilities:
Assists members and potential members with their telephone requests; answers questions about products and services and resolves problems that are within their authority to resolve; refers problems that are beyond their authority to their supervisor, along with their recommendations.
Identifies cross-sell opportunities and cross-sells services to members.
Forwards account openings and loan applications to available Digital Member Center or MSRs to complete.
Assists other departments as needed.
Maintains member account information on computer system.
Performs other job related duties required or assigned.
Performance Measurements:
1.
Provide informed, prompt, professional and accurate service and support to all members and associates by answering the telephone promptly and returning messages within the same business day.
2.
Direct all telephone calls to the appropriate person with minimum transfers.
3.
Process member transactions with accuracy.
4.
Successfully recommend new products or services to members you work with over the phone.
5.
Develop and maintain knowledge of all relevant policies and procedures to ensure compliance with applicable regulations.
6.
Troubleshoot and resolve member and internal inquiries in a timely, friendly and accurate manner.
Knowledge and Skills:
Experience:
Up to six months of similar or related experience.
Education:
A high school education or GED.
Interpersonal Skills:
Courtesy, tact, and diplomacy are essential elements of the job.
Work involves personal contact with others inside and/or outside the organization, generally regarding routine matters for purposes of giving or obtaining information which may require some discussion.
Other Skills:
Good listening and telephone skills; able to operate a computer keyboard; able to make decisions with minimum information.
Benefits of working for Allegan CU:
Competitive Wages 8% 401k contribution after one year of employment Eligibility for benefits with Full-Time employment Chance to gain life/financial experience that will help you forever Independence to try new things An inclusive culture with the freedom to grow personally and professionally Build relationships with people in our communities Space to expand comfort zones and tackle new goals Have a voice in helping shape the CU Be the face of a growing organization Job Type:
Full-time Shift:
Day shift Weekly day range:
Weekend availability Work setting:
In-person
Experience:
Call Center:
1 year (Preferred) CU Base Gold:
1 year (Preferred) Credit Union:
1 year (Required) Physical Requirements:
Ability to remain in a stationary position for more than 50% of the time Work Location:
In person with limited remote capability after 6 months Job Type:
Full-time Pay:
$18.
25 per hour Expected hours:
35 - 40 per week
Benefits:
401(k) matching Dental insurance Flexible schedule Health insurance Paid time off Vision insurance Experience level:
No experience needed Shift:
8 hour shift Weekly day range:
Monday to Friday Weekends as needed Work setting:
Call center Hybrid work Office Work Location:
Hybrid remote in Allegan, MI 49010 Digital Member Center Representative Role:
.
Estimated Salary: $20 to $28 per hour based on qualifications.
25 an hour $18.
25 an hour 2 days ago 2 days ago 2 days ago Job description Allegan Credit Union is searching for a fun, energetic, and outgoing person to join our growing team as a Full-Time Digital Member Center Representative! We are looking for someone who is eager to use their communication skills and outgoing personality to help new and existing credit union members explore new products while providing exceptional phone service to meet their financial needs.
If this sounds like the perfect fit for you, read below for more information on how you can become our next DMCR! What is a Digital Member Center Representative? To put it simply:
they assist members over the phone, from start to finish, with all needs.
Not so simply:
These employees are responsible for taking and making phone calls to members and participating vendors to complete member requests including phone transfers, payments, fraud disputes, card issues, balance inquiries, loan applications, and many other things.
They will also be able to build meaningful relationships with members of our Credit Union and people of our community.
From these relationships, the Digital Member Center Representative will identify individualized needs and help these people gain understanding of how our products and services will help those needs.
Once those needs are identified, the Digital Member Center Representative will be able to help open accounts and process loan applications over the phone.
More experienced DMCRs will become the go-to for business accounts, specialized accounts, mortgages, and any other member needs that can become complex while working in the Digital Member Center.
What experience is needed? We have developed a culture of helping and educating our members, community, and team.
We require our employees to help others and be open to receiving the same kindness in return.
Customer service, Credit Union knowledge, and Digital Member Center experience is preferred.
We value our employees tremendously and take an interest in helping them grow as individuals and as employees.
We accomplish this with monthly coaching sessions and other informal meetings that help address areas of improvement.
We expect our employees to take an interest in themselves and communicate what they need to be successful in their positions.
Employment is a two-way street and we can help best when communication is open and transparency is kept a priority.
What is the schedule? A DMCR will be expected to have availability from approximately 8:
00am to 5:
30pm and will need to work an average of 2-3 Saturday's a month as well as having flexibility in their schedule to cover vacations, call-ins, and other scheduling situations that arise.
Just so we cover all our bases, here is our traditional Job Description for those who love all the details:
Digital Member Center Representative Role:
To assist members and potential members with their telephone requests; explains services, responds to problems, and directs phone calls to the appropriate area.
Essential Functions &
Responsibilities:
Assists members and potential members with their telephone requests; answers questions about products and services and resolves problems that are within their authority to resolve; refers problems that are beyond their authority to their supervisor, along with their recommendations.
Identifies cross-sell opportunities and cross-sells services to members.
Forwards account openings and loan applications to available Digital Member Center or MSRs to complete.
Assists other departments as needed.
Maintains member account information on computer system.
Performs other job related duties required or assigned.
Performance Measurements:
1.
Provide informed, prompt, professional and accurate service and support to all members and associates by answering the telephone promptly and returning messages within the same business day.
2.
Direct all telephone calls to the appropriate person with minimum transfers.
3.
Process member transactions with accuracy.
4.
Successfully recommend new products or services to members you work with over the phone.
5.
Develop and maintain knowledge of all relevant policies and procedures to ensure compliance with applicable regulations.
6.
Troubleshoot and resolve member and internal inquiries in a timely, friendly and accurate manner.
Knowledge and Skills:
Experience:
Up to six months of similar or related experience.
Education:
A high school education or GED.
Interpersonal Skills:
Courtesy, tact, and diplomacy are essential elements of the job.
Work involves personal contact with others inside and/or outside the organization, generally regarding routine matters for purposes of giving or obtaining information which may require some discussion.
Other Skills:
Good listening and telephone skills; able to operate a computer keyboard; able to make decisions with minimum information.
Benefits of working for Allegan CU:
Competitive Wages 8% 401k contribution after one year of employment Eligibility for benefits with Full-Time employment Chance to gain life/financial experience that will help you forever Independence to try new things An inclusive culture with the freedom to grow personally and professionally Build relationships with people in our communities Space to expand comfort zones and tackle new goals Have a voice in helping shape the CU Be the face of a growing organization Job Type:
Full-time Shift:
Day shift Weekly day range:
Weekend availability Work setting:
In-person
Experience:
Call Center:
1 year (Preferred) CU Base Gold:
1 year (Preferred) Credit Union:
1 year (Required) Physical Requirements:
Ability to remain in a stationary position for more than 50% of the time Work Location:
In person with limited remote capability after 6 months Job Type:
Full-time Pay:
$18.
25 per hour Expected hours:
35 - 40 per week
Benefits:
401(k) matching Dental insurance Flexible schedule Health insurance Paid time off Vision insurance Experience level:
No experience needed Shift:
8 hour shift Weekly day range:
Monday to Friday Weekends as needed Work setting:
Call center Hybrid work Office Work Location:
Hybrid remote in Allegan, MI 49010 Digital Member Center Representative Role:
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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