Inside Sales Engineer
INSIDE SALES ENGINEERJOB TITLE:
Inside Sales Engineer DEPARTMENT:
SalesREPORTS TO:
Senior Sales & Applications EngineerFLSA STATUS:
Exempt - Full Time Summary The Inside Sales Engineer is the primary support resource for our customers, partners and outside sales team.
They are responsible for working collaboratively with the outside sales team as a technical advisor and product advocate.
The Inside Sales Engineer must be able to identify and provide reliable solutions for all commercial and technical issues to assure complete customer satisfaction.
Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Assist outside sales team in executing and achieving their territory and market business plans.
Resolve internal and external technical support requests or issues related to product selection, application, specification, installation, etc.
Prepare basic takeoffs based on plan review and specifications; develop zone maps and accurate bill of materials.
Commercial processes for quotation, receipt of order, order entry, shipment and delivery of order, and resolution of return requests and quality issues.
Extensive interaction with customers, partners and team via phone and email.
Travel as needed with outside Sales Team to support presentation and trade show activities.
Maintain expert level of product knowledge and application.
Listen, understand and convey customer requirements.
Travel to project sites to preform start-up, integration, and training services.
Resolve customer issues or difficulties in a manner that is consistent with the company mission, values, and financial objectives.
Maintain professional business relationships with target or assigned accounts.
Provide status of ongoing projects and future projects.
Identify and communicate customer's needs and sales opportunities to help future growth Skills and Abilities Proven experience in sales support or customer service role Basic understanding of electrical and mechanical control systems Proficient in MS Office & AutoCad Read architectural, mechanical and electrical blueprints Working understanding of network communications technology (Internet, Intranet, VPN, TCP/IP, Ethernet, etc.
) Strong communication, interpersonal and organizational skills Proficiency with Epicor, E2 and/or Zoho database tools Proven Project Management skills Available for travel 25% Work Environment This job operates in a professional office environment with occasional work on the production floor.
This role uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
In addition, to standard office equipment, this role may use gages, measurement tools, hand tools, etc.
Physical DemandsWhile performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel and reach with hands and arms.
The employee frequently is required to stand, walk, sit, and talk or hear.
The employee must frequently lift up to 25 pounds.
Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
Preferred Education and Experience Minimum of 3-5 years experience in Engineering or Customer Service in a manufacturing environment.
AA/BS in Engineering, Technical Field or equivalent successful experience in a similar controls industry role.
A minimum of a High School Diploma or GED is required.
Other Duties Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.
Duties, responsibilities and activities may change at any time with or without notice.
Signatures:
Manager:
_______________________________________ Date:
_____________________HR:
___________________________________________ Date:
_____________________Employee signature below constitutes employee's understanding of the requirements, essential functions and duties of the position.
Employee:
______________________________________ Date:
_____________________Generally Mon-Fri 7:
30 a.
m.
to 5:
00 p.
m.
45PIa70dbb49e1a2-26289-33240580 Recommended Skills Auto Cad Blueprinting Control Systems Coordinating Customer Satisfaction Customer Service Estimated Salary: $20 to $28 per hour based on qualifications.
Inside Sales Engineer DEPARTMENT:
SalesREPORTS TO:
Senior Sales & Applications EngineerFLSA STATUS:
Exempt - Full Time Summary The Inside Sales Engineer is the primary support resource for our customers, partners and outside sales team.
They are responsible for working collaboratively with the outside sales team as a technical advisor and product advocate.
The Inside Sales Engineer must be able to identify and provide reliable solutions for all commercial and technical issues to assure complete customer satisfaction.
Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Assist outside sales team in executing and achieving their territory and market business plans.
Resolve internal and external technical support requests or issues related to product selection, application, specification, installation, etc.
Prepare basic takeoffs based on plan review and specifications; develop zone maps and accurate bill of materials.
Commercial processes for quotation, receipt of order, order entry, shipment and delivery of order, and resolution of return requests and quality issues.
Extensive interaction with customers, partners and team via phone and email.
Travel as needed with outside Sales Team to support presentation and trade show activities.
Maintain expert level of product knowledge and application.
Listen, understand and convey customer requirements.
Travel to project sites to preform start-up, integration, and training services.
Resolve customer issues or difficulties in a manner that is consistent with the company mission, values, and financial objectives.
Maintain professional business relationships with target or assigned accounts.
Provide status of ongoing projects and future projects.
Identify and communicate customer's needs and sales opportunities to help future growth Skills and Abilities Proven experience in sales support or customer service role Basic understanding of electrical and mechanical control systems Proficient in MS Office & AutoCad Read architectural, mechanical and electrical blueprints Working understanding of network communications technology (Internet, Intranet, VPN, TCP/IP, Ethernet, etc.
) Strong communication, interpersonal and organizational skills Proficiency with Epicor, E2 and/or Zoho database tools Proven Project Management skills Available for travel 25% Work Environment This job operates in a professional office environment with occasional work on the production floor.
This role uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
In addition, to standard office equipment, this role may use gages, measurement tools, hand tools, etc.
Physical DemandsWhile performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel and reach with hands and arms.
The employee frequently is required to stand, walk, sit, and talk or hear.
The employee must frequently lift up to 25 pounds.
Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
Preferred Education and Experience Minimum of 3-5 years experience in Engineering or Customer Service in a manufacturing environment.
AA/BS in Engineering, Technical Field or equivalent successful experience in a similar controls industry role.
A minimum of a High School Diploma or GED is required.
Other Duties Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.
Duties, responsibilities and activities may change at any time with or without notice.
Signatures:
Manager:
_______________________________________ Date:
_____________________HR:
___________________________________________ Date:
_____________________Employee signature below constitutes employee's understanding of the requirements, essential functions and duties of the position.
Employee:
______________________________________ Date:
_____________________Generally Mon-Fri 7:
30 a.
m.
to 5:
00 p.
m.
45PIa70dbb49e1a2-26289-33240580 Recommended Skills Auto Cad Blueprinting Control Systems Coordinating Customer Satisfaction Customer Service Estimated Salary: $20 to $28 per hour based on qualifications.
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